Frequently Asked Questions


Is There a Conference Only Ticket Available?

Yes, conference only tickets are available for £299+VAT. This ticket gives you access to the conference and our closing party on 27th April plus access to our Retail Tech Live Fringe Event, a range of social activities and our opening party, all of which will be held on 26th April – the day before the conference. You can find full details when booking your ticket here.

What do Training + Conference tickets include? 

Training + Conference tickets gives access to a full day of eCommerce technical training in a topic of your choice on 26th April, and includes full training materials, Free entrance to Retail Tech Live Fringe Event and entrance to Women in eCommerce Networking Session, all of which will take place in the same building.

You also get full access to the conference on 27th April, additionally you will have access to both opening & closing parties and a social activity of your choice. You can view training courses here.

Can I pay by invoice?

Yes – just email us at and we’ll arrange payment by invoice. Let us know how many tickets you require and which passes you would like to book. 

Are charity discounts available? 

Yes, we offer a 50% discount for delegates from charities and non-profits. Email us at for more information.

Are students discounts available? 

Yes, we offer a 50% discount for students with a valid university ID. Email us at for more information.

What If I Need To Cancel My Attendance To The Event? 

If you are unable to attend the event and need to cancel a booking, let us know in advance by emailing us at

Our reimbursement policy is as follows:

– For cancellations up until midnight four weeks prior to the event a 50% refund will be given
– For cancellations up until midnight two weeks prior to the event a 25% refund will be given

For registrations cancelled after this time, or for failure to attend the conference, no refund will be given.

Travel & Accommodation

Is Parking Available?

The nearest parking is McCausland’s Car Park which is 100 meters from the Conference Centre. You can find more information on car parking in Belfast here. 

What hotels do you recommend? 

We have a range of hotel recommendations for you which include special room rates and discount codes for delegates attending eComm Live 2023. Click here to see what discounts we can offer you.

How do I get to and from the airport to the venue?

You can find travel information here. Email us at if you have any specific questions.

Getting Involved

Can I Volunteer?

Yes. We have a range of volunteering opportunities available. Please email us at to enquire about volunteering.

Are there sponsorship opportunities?

Yes, there are a limited number of sponsorship opportunities for the conference in April. Please contact us at for more information or request a sponsorship pack here.

Are there speaking opportunities?

We are always on the lookout for great speakers at our events. We are committed to equality and diversity in our line-up of speakers. Please consider nominating speakers from your organisation that reflect the diversity of the world around us.


How can I find out when someone is scheduled to talk?

The conference schedule will be available soon. Please keep an eye out on our website and social media channels. 

Are both days of the event in the same venue?

No they are not. However, we have chosen two great venues that are situated a two-minute walk from each other. Please check your ticket and activity list carefully to ensure you arrive at the correct venue. 

Will Presentations be available?

We’ll be collecting all the speaker decks following the conference and will email all of these out to attendees. If you miss a talk you wanted to catch, don’t worry – you’ll be able to access the slides later. Please note: we cannot guarantee all speakers will be able to share presentations. 

Are breastfeeding facilities available? 

Yes, there is a designated room for breastfeeding, our crew will happily point you in the right direction. Please email us at for more information.

Is lunch provided?

Yes, lunch will be provided to meet a variety of dietary requirements. Please email us at for more information. 

Does the event have a cloakroom?

 Yes, we will provide a secure cloakroom to ensure your comfort at eComm Live 2023. 

Is eComm Live accessible? 

Yes, all main areas of the venue are accessible including the main stage. If you have any specific requirements, please let us know at

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