Richard Fraser

Richard Fraser

Customer Success Manager

Richard Fraser is a customer success manager at IRP Commerce. His role involves maximising merchants’ profits by making best use of IRP functionality. He strategically communicates with eCommerce managers and account managers on what are the quickest and most cost-effective wins for their online operation. He helps merchants understand how they best utilise IRP to achieve their business goals starting with sales targets, margins and CPAs.

Within IRP Customer Success, the focus is to simplify the process of online selling – much of what Richard does is focus on the selling equation (traffic x conversion rate x average order value). He is quick thinking, is able to analyse key trends, can identify what works best for each sector and puts accountable actions in place with merchants to achieve long term success.

2022 Partners

What's eComm Live all about?

About eComm Live

Global Speakers & eCommerce Brands

Walk away with insider insights and eCommerce strategies from leading speakers from brands like Google, Facebook, Gym + Coffee, DHL, Shopify, Klarna, eBay & more.

Technical eCommerce Training

Get in-depth technical training in a range of key eCommerce disciplines from some of the UK & Ireland’s leading internet retail experts. Find out more about eComm Live Training.

Social Activities & Networking Events

Experience the best of Belfast with a range of social activities on offer for all delegates to enjoy. Previous activities include a Gin Distillery Tour, Titanic Belfast Experience, Street Art Walking Tour & more!

get the latest updates

Sign up for our newsletter