eComm Live 2020 Delegate Terms & Conditions
eComm Live is run by Fandango Events Limited (FEL) which is a company registered in Northern Ireland.
Event booking and cancellation
Cancellation of event
In the unlikely event that Fandango Events Limited has to cancel an event, we will refund any pre-paid registration fees. FEL shall not be liable for reimbursing the cost of travel or accommodation arrangements made by individual delegates.
Postponement of event
In the unlikely event that FEL has to postpone an event, tickets will automatically transfer to the revised date.
If attendees wish to cancel due to the postponement, refunds will be payable as per the refund schedule below.
Cancellation of attendance at an event
If you are unable to attend an event and need to cancel a booking, let us know in advance and in writing by email to firstname.lastname@example.org.
Reimbursements will be issued as follows:
- For cancellations up until midnight four weeks prior to the event a 50% refund will be given
- For cancellations up until midnight two weeks prior to the event a 25% refund will be given
- For registrations cancelled after this time, or for failure to attend the conference, no refund will be given
We reserve the right to limit the number of places per organisation per event.
Training courses will be delivered where there are a minimum of 6 attendees booked on the training.
Where this minimum is not reached, delegates will be given the option of transferring to another course in the first instance. In the event of no other courses being available we will refund the ticket.
Payment methods accepted are:
Credit card – secure online payment via Stripe.
If you wish to pay by invoice, please contact us or email us at email@example.com and we will arrange an invoice to be issued.
All invoices must be paid in advance of the conference start date.
Your information will be held by FEL. For the purposes of the Data Protection Act, FEL is the data controller.
Registrations for events are managed using a system operated by a third party under contract to FEL. Data, including personal data, will be processed and stored on systems managed by this third party and FEL. This data can only be accessed by authorised members of FEL staff, and for the purposes of maintaining and supporting the system, by members of staff at the third party.
Where FEL contracts with additional third parties to provide events, we may also provide them with access to this data in order for them to fulfil their services to FEL.
FEL may store the information you have provided on this form in a CRM system. We will use it for the administration of the event in question, to improve the services we provide and, unless you have chosen to opt out, to inform you via email of future FEL news, events and other relevant activity.
You can choose to unsubscribe from FEL emails of this kind at any time. You may get your information updated or removed from the FEL CRM system by emailing firstname.lastname@example.org.
Unless you have specifically opted in to receive marketing communications from FEL by email and/or to be included in the list for internal delegates, your personal details will not be shared with any other organisation.
The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether FEL has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.
We may ask you to confirm your personal details to ensure they are accurate.
Registrations for this event may be processed through an externally appointed third party. The information will be kept in a secure office environment. It will be held on computer databases that can only be accessed by authorised members of FEL and the authorised appointed external event management company.
As you have provided personal information, we need you to consent to the processing of this data. By submitting this online booking form you are agreeing to us processing this data as described above.
Conditions of attendance
You must comply with instructions and directions given by staff, stewards and agents of the venue and FEL and any applicable policies and procedures of which you are notified.
We reserve the right to refuse access to, or remove any delegate from any FEL event who, in our reasonable opinion has, or is likely to affect the enjoyment of the other delegates, in our reasonable opinion is acting under the influence of alcohol or drugs, or who uses threatening, abusive or insulting words or behaviour or who behaves in a manner which may cause a breach distress to others.
During this event we may do one or all of the following:
- Take general photographs
- Record all audio output from the event
- Video record the event proceedings
- Live stream selected event proceedings
Any subsequent photographs or recordings may be used in future FEL publicity materials. All video and audio recordings and photographs will remain the property of FEL. By submitting our registration form you are agreeing to the photographing and/or recording and/or filming of the proceedings, as described above, being made for future dissemination by FEL and third parties within whom it works in partnership.
If you wish NOT to be photographed or video recorded, please let the organisers know on arrival.
Limitation of liability
Personal arrangements including travel, accommodation or hospitality relating to any FEL event which have been arranged by you are at your own risk.
Neither FEL nor the venue will be responsible for any loss, theft or damage to your personal belongings, other than caused as a result of our negligence or that of the venue or other breach of statutory duty by us or the venue. Any such liability that arises shall be limited to a sum equal to £2,000.
You will be responsible for paying for any damage which you cause to property at the venue including the cost of additional cleaning where charged by the venue.
Nothing in these terms and conditions will operate to limit or exclude liability of each party for death or personal injury arising out of its negligence, or for its fraud nor any other liability which cannot be excluded or limited under applicable law.
Subject to the paragraph above, in no circumstances will either party be liable to the other party for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss, arising out of or in connection with these terms and conditions and the event.
Health and safety
You must comply with all relevant legislation relating to health and safety and with any safety announcements and Venue regulations of which you are made aware whilst attending any FEL event.
Equality and diversity statement
FEL is working towards being fully inclusive. We endeavour to arrange events in fully accessible locations. However, we would appreciate your co-operation in meeting specific requirements and ask that you inform us immediately if you require additional facilities (for example a loop system, BSL interpretation) or any other personal requirements.
We may need to pass on information to a third party about your support requirements. If we are not able to reveal these details this may affect the accessibility arrangements we are able to provide. By submitting this booking form you agree to your support requirements being passed on to relevant third parties.
For the purposes of these terms and conditions, “force majeure” means any cause beyond our reasonable control including, but not limited to, war, acts of terrorism, governmental requirements, acts of local or central government or other competent authorities, acts of God and industrial disputes.
We will not be liable to you for failure to perform any obligation under these terms and conditions or in relation to your booking to the extent that the failure is caused by force majeure.