With almost 20 years experience within Customer Support and having been a self employed entrepreneur for a number of these also – Paddy is passionate about not only supporting businesses with their day to day, but also helping them think about their future growth. With a keen interest in Social Media, Paddy has coached numerous businesses on how to maximise their online presence to drive both brand awareness and sales conversions. With Shopify for 4 years, Paddy is currently responsible for the Support experience of our Merchants within EMEA.